LeoVegas Casino has positioned itself as an innovative operator that puts the player first and it really is hard to disagree with that assertion based upon the platform they have built.
They want their players to enjoy the best games from the finest software houses, they want their players to enjoy a generous welcome bonus, and they want their players to benefit from professional, around-the-clock customer support.
The only negative that will have any impact upon your experience is simply looking at the website and that’s only because you may be used to all-singing and all-dancing casinos elsewhere.
But the LeoVegas Casino is perfectly serviceable and so easy to use, so any criticism of the platform’s aesthetics are simply nit-picking.
If you are a discerning casino gamer that cares about the quality of the user experience, rather than how super high-tech and modern a website is, then LeoVegas will absolutely not let you down.
One of the key factors that separate a strong casino brand from a poor one is trust.
Can you rely on the casino to deliver a secure environment, in which your personal and financial data won’t be compromised? Can you trust the casino to provide provably fair games that are tested by an independent auditor? Can you trust that the casino won’t just disappear overnight, taking your funds with it? Can you trust the casino to deliver an excellent user experience?
Let’s take a look at some of the key trust factors and see whether LeoVegas Casino fits the bill or not.
For UK players, the only licence you really need your operator to have is the one handed out by the UK Gambling Commission.
This is one of the most rigorous authorities in the industry and they only grant approval to businesses that can prove they are committed to maintaining the welfare of their players and that their financial house is in order.
LeoVegas Casino has been granted UK Gambling Commission approval, which is a very positive sign indeed.
LeoVegas is an overarching brand and so the casino is owned and operated by LeoVegas Gaming Ltd rather than a parent company.
That’s great because it means these platforms are their only concern, rather than the business model where the parent firm owns various different casinos and betting sites at once.
The LeoVegas brand was founded in Sweden back in 2011, before the casino was given a full launch across Europe in 2012.
LeoVegas hasn’t compromised when it comes to site security and they use a number of different techniques to keep their players safe. They have SSL encryption provided by DigiCert and have utilised a number of other systems to ensure your data and funds are kept secure.
As you can see, there are no red flags or areas of concern for customers of LeoVegas Casino.
They are licensed with one of the most respected authorities in gaming and that gives players absolute confidence that LeoVegas is up to the job.
The brand is well established too, securing a unique niche for themselves across the continent and it won’t be long before they are celebrating a decade in an industry that has seen plenty of operators come and go – that in itself builds trust.
With a secure website that is wholly owned and operated in-house by LeoVegas, this is a firm you can trust to deliver on their promises.
It’s almost impossible to cover absolutely every question you may have about a brand in this one article, but hopefully this LeoVegas FAQ will at least scratch the surface of many readers’ most common queries.
Can I use more than one LeoVegas welcome bonus?
Unfortunately not. You will have to choose whether you want to use the casino, sportsbook or live casino welcome bonus, and once you have triggered the offer you can’t subsequently use one of the others as well.
What does Fast Play mean?
LeoVegas have compiled a category of games dedicated to those which ensure quick gameplay so that you can enjoy more rounds if you only have a small window to play them in.
Does LeoVegas Casino have a VIP programme?
It does and you will earn points for every game you play and every time you deposit. The levels range from 1 to 99 – the higher your number, the better your VIP experience.
VIP points can be earned across standard and live casino games.
What are LeoVegas doing about responsible gambling?
Quite a lot, to be honest. LeoVegas has built its own website – LeoSafePlay – which is designed to take individuals through every step of remaining safe and responsible in their play. If you are experiencing problematic behaviour, the site also offers suggestions and recommendations as to how you can move forward.
As for the casino itself, users have a range of tools at their disposal, including deposit limits, self-exclusion and timeouts, if they wish to ensure they have some time away from gaming.
Why does my account need to be verified and how long does that take?
It’s great that LeoVegas is licensed by the UK Gambling Commission because that means they are delivering a high quality of service and being constantly monitored for their performance too.
One of the mechanisms of the UKGC is that they require all of their licensees to verify the identity of their customers, hence why you’ll be asked to verify your account when making a withdrawal.
So, you may need to send a proof of ID and a proof of address to the LeoVegas support team. But don’t worry, because this private data is held on an encrypted secure server for complete peace of mind.
As soon as the support staff have run their eye over your documents and given them the all-clear, you will be contacted to confirm your verification. Likewise, if more information is needed then they will contact you via your preferred method of communication.
LeoVegas Casino accepts a wide range of payment methods, however the list differs for deposits and withdrawals so it is well worth checking the tables below for more information.
The payment method times are pretty much standard, so you’ll have a bit of a wait before you get your hands on any winnings – up to 24 hours for e-wallets and as long as five days for debit/credit cards and bank transfers.
The good news is that there are no withdrawal limits to overcome.
Here is the list of payment methods available when making a deposit:
Here is the list of payment methods available when making a withdrawal:
As you can see, there are stacks of different payment methods accepted at LeoVegas Casino.
The glaring omission is PayPal, which is one of the most popular formats for UK gamers, so that is something that hopefully the brand will change in the near future.
The payment times that you can see on-screen are largely out of LeoVegas’ hands. They aim to process all withdrawal requests within 24 hours. The amount of time it then takes for your funds to hit your account depends on the merchant.
Campaigns & Bonuses
There are three different welcome bonuses available at LeoVegas: casino, live casino and sports.
For the purposes of this LeoVegas Casino review, we’ll focus on the first pair on the list. The main bonus works in two parts and features the always-welcome no deposit offer. All you have to do is register your details and the brand will give you 20 bonus spins to enjoy at your leisure. If you do go on to make a deposit then this will be matched up to £400 with a tally of up to 100 bonus spins – depending upon the size of your deposit – to savour.
Alternatively, you could opt for the live casino bonus. This pays out a simple deposit match of up to £100.
Terms and Conditions
For the no deposit casino bonus, the main T&Cs you need to be aware of relate to the timings of the offer. You have 14 days to claim the bonus spins upon registering for a new player account, then a further seven days to use them. Incidentally, these can only be used on the Book of Dead slot.
As for the main casino bonus, the wagering requirements on your funds are 35x. You should note that the number of bonus spins you will be given are linked to the size of your deposit.
So, if you deposit under £50 you will get ten bonus spins. Any more than that gets 25 freebies, which can be claimed on your first four deposits.
Finally, the live casino bonus is basic enough – you’ll be handed the same amount in bonus funds as you deposit, but do be aware that the wagering requirements here are a sky-high 75x.
Campaign and Bonus Rating
It’s rare to be given a choice of welcome bonuses, so LeoVegas Casino gets a tick straight off the bat.
A no deposit bonus is always welcome too, as it enables you to get a flavour of a site before taking the plunge, so again we respect the brand for that.
The standard casino bonus is a solid enough offer with a handy bonus spins element to it. We would recommend that readers edge towards that campaign rather than the live casino promotion – wagering requirements of 75x are a mountain to climb.
LeoVegas’ product offering encompasses both casino and sports, and you can enjoy both from a single website and using a dual-purpose bankroll, which is a huge advantage for many players.
As is the case in the vast majority of instances, the focus of LeoVegas’ product offering is their slot game library, which exceeds 600 titles in all.
The key here is that the firm has partnered with more than 30 different software providers, including the big hitters and some independent and innovative names, to ensure that the slots offered by LeoVegas are either brand new or unmissable classics.
These range from traditional five-reel games to ‘must fall’ jackpots and those which feature exciting special features and bonus rounds.
Away from slots, we would describe the table game selection at LeoVegas Casino as small but perfectly formed. You can try your luck with a myriad of blackjack and roulette variants, although it has to be said that there is only a tiny handful of poker and other card games to sample.
Special mention has to go to the live casino, which LeoVegas have called Chambre Séparée. This is a dedicated proprietary studio of games developed exclusively by the firm, so you won’t find this live experience replicated anywhere else.
One feature we really like here is that each thumbnail on the website displays the minimum/maximum bet limits, so players can easily find the table that best suits them.
There’s plenty to admire about the product offering from LeoVegas, not least the ability to play casino and live casino games as well as bet on sport all under one roof.
As far as the casino itself is concerned, there is a generously proportioned games library to work your way through with an eclectic range of titles to enjoy.
This diversity ensures that players of all tastes, budgets and abilities are catered for, making LeoVegas a highly recommended all-rounder.
And how many brands have their own bespoke live casino experience to offer? Chambre Séparée brings together the best of LeoVegas and NetEnt Live to create a live environment that’s second to none.
Poker fanatics may feel a little short-changed, but otherwise this is a product range to savour.
All that casino gamers ask for is a website and/or app that is simple to use, which can be achieved through straightforward navigation, intuitive category headings and a dashboard that is easy to negotiate.
The good news is that LeoVegas ranks highly for each of those attributes, as well as many of the other cornerstones of success that go into a highly functional and ‘usable’ casino.
Give the big white ‘open account’ button a click and you will be whisked away to the registration process.
The pop-up screen that follows is very helpful, allowing you to easily select which of the three welcome bonuses it is that you want to claim. Simply tick the box, enter your personal details and your payment information and you will be up and running in no time at all.
There are lots of different ways to play at LeoVegas Casino, and ironically it is on larger screen devices such as a desktop computer or laptop where the website starts to look a tad old hat, with its centralised framing.
That’s because LeoVegas have attempted to future-proof their products by targeting mobile gamers, hence why the site looks great on mobile browsers and when playing via the dedicated app.
Both iOS and Android gamers will be satisfied with the app experience delivered by LeoVegas.
This award-winning application looks great on all manner of smartphone and tablet screens, and boasts a handsome selection of games – more than 1000 slot machines, RNG and jackpot games will keep you going for a while!
This is a really slick app with rapid page loading speeds and, happily, if you register for a new player account via the app then you can still claim the welcome package described above.
There are no heroics with the layout of the LeoVegas Casino and no major gremlins either.
All you’re looking at are the game categories, displayed horizontally towards the top of the page.
Other distractions are hidden behind the menu button or in the header of the main page, with the usual marketing copy published at the bottom of the screen so that it doesn’t act as a distraction.
There are no accessibility issues with LeoVegas Casino and in our rigorous testing, we were able to play the games we wanted to, when we wanted to, with no issues of slow or non-loading pages or a lack of connectivity.
Again, no issues here with all of the LeoVegas web pages and games loading with consummate ease across desktop and mobile.
This even applies to the live casino games: occasionally, with such providers, there can be lagging on the streaming, but there were no issues to report here.
With no issues to report, we can give LeoVegas Casino a resounding thumbs-up as far as their site and app usability is concerned.
Everything works smoothly and with no resistance. These feelings of user satisfaction exist across the spectrum of devices that you can use.
Easily accessible and intuitively designed, LeoVegas Casino feels like a high-end site and app, and plays like one too.
There are three main areas of customer support available to players at online casinos and we’re delighted to report that all three options are present at LeoVegas.
The great news is that support is available 24/7 too – perfect for night owls. We found the agents to be very helpful and professional throughout our communications, with rapid responses.
Type of Support
||up to 15 minutes
||Up to 3 hours
||up to 10 minutes
We simply cannot fault the customer support at LeoVegas Casino, with all bases covered and around the clock, too.
That investment shows they are serious about their commitment to delivering quality service, as does their willingness to train their advisors up to the highest of standards.
Summary and Recommendation
What more could a casino gamer want than the experience delivered by LeoVegas?
This is a platform featuring great games, a super-smooth website and app with rapid loading times. Customer support is available around the clock and you can relax knowing that your personal data is perfectly safe and secure.
You can’t really ask for much more from an online casino.