June 17, 2019
September 5, 2019

Welcome to the exciting online world of the NetEnt casino! Here you can find our complete selection of top-class slots and all your favourite live casino games, all just a few button-clicks away.

It doesn’t matter if you’re a beginner or an old hand at this, it’s still incredibly important that you understand all the different features and functions of the online casino. This is in order to make your gaming experience as fun, secure and safe as it possibly can be.

Keep reading to find out exactly how the different games work, the ways in which we keep them random and fair, how to play in a responsible manner and how the iGaming industry is regulated. The main point here is to avoid any preconceived ideas and to clear up any issues thus allowing you – the player – to be able to focus on the most important aspect of iGaming … having fun!

What do you want to know about?
Use the handy contents table found below to jump to specific sections on the page.

Learning the basics: understanding how online slots function, and getting started

You’ll have noticed that online slots look very different to the classic mechanical slots found decades ago in land-based casinos (and to this day, in point of fact). The graphics, gameplay and sound, all combined, help to make truly unforgettable gaming experience. Most of the games you’ll find today have a myriad of symbols, numerous paylines and tonnes of action all as part of their gameplay. For players, it’s important to understand what all of this means, how to choose the right game, and what the icons actually mean. Throughout this FAQ section, we will give you the basic knowledge of how online slots work.

What are paylines?

Paylines refer to the classic way of determining if you have made a win in a slot game. This happens when the same symbols land on the reels (commonly from left to right), in a specific, pre-determined pattern. Hitting this, the player gets a win that’s in line with the betting table.

What are betways?

Betways give you, the player, the opportunity to win in any possible way. This is usually from landing three or more icons on each of the columns, again going from left to right.

What are clusterpays?

Clusterpays occurs when the win is counted after a certain number of symbols land in a group on the reels. This means that if you have more than X number of symbols in one group, you’ll have created a win. The number required for a win, and the size of that win, is determined by the paytable found with that slot game.

Some of the common terms used for slot games

Generally, you’ll be able to find a description of the individual special symbols in a game simply by looking at the game rules for each individual slot. For NetEnt games, you can find the rules by clicking on the “i” (bottom left of the screen).

description of special symbols
Clicking on this button on any of the games will reveal the descriptions of the various symbols.

Here are the more common slot symbols:

What are Wild symbols?

The Wild is the symbol that can substitute itself for any other symbol. It’s similar to using the joker in some card games.

wild symbols jumanji
Here is the Wild in our Jumanji slot.

Example:

For instance, we have a 3×3 slot that had 5 paylines containing horizontal and diagonal wins.

The player then wins on 3 A’s in a row:

C D D

A A A

B B C

However, if the symbol in the middle is a Wild (W), then the Wild will act as an A and also as a C, so they win on both the A horizontal line and the C diagonal line.

C D D

A W A

B B C

What are Scatter symbols?

The Scatter is usually the symbol that is used to activate the bonus game, often this is Free Spins. Generally, it requires landing three Scatters at random on the reel to trigger these Free Spins.

scatter symbol jumanji
Here’s an example Scatter from our Jumanji slot.

What does variance mean?

Game variance is a number that is calculated using specific maths formulas. The number measures how much of the game varies when compared to its game winnings. Games where you can win frequently, but only receive low amounts, are considered to be low variance. Games where you win infrequently, but award high payouts when you do, have a high variance. For instance, Dead or Alive™ is a high variance game, but Butterfly Staxx™ is a low variance slot.

What is volatility and how does it affect the slot games?

Actually, this is very similar to variance. Low volatility also means small wins on a regular basis. High volatility means larger wins but they land fewer times.

What does return to player (RTP) mean?

Return to Player or RTP is the measure of the percentage of the stake that is returned to the player via the wins that they achieve. Generally, when we discuss RTP we are talking about a theoretical RTP. This means the average win over a specific (usually 100) spin of the game divided by the initial wager.

Most of our NetEnt games have a theoretical RTP of about 96%.

However, any time you choose a slot to play, there is a real RTP in place. This is the total win of the playing session divided by the total in bets for that session. If you play for a very short time, the RTP can be very low and may be far from the theoretical RTP. For instance, if you choose to play 100 euro in total throughout the game, and you leave with 70 euros – your RTP, in this case, is only 70%. The most important thing to remember here is that when you see the RTP of a slot game, this is the average after many playthroughs of the game and should not be taken as the true RTP of the game.

If I play a game with 97% as the RTP, does that mean I will win 97% of the money I have placed as a bet?

NO! You should not expect the real RTP to match a theoretical RTP. In the real world, it could take hundreds of millions of spins to match the RTP range you are looking for. Even then, there are no guarantees as slots are games of chance. Please always remember this.

Can the RTP be changed by the casino offering the game?

NetEnt games cannot be changed. All our games are certified with the specific RTP found in the game rules.

Do demo games have the same RTP as the real-money versions?

Absolutely! They are the same games. For instance, on games.netent.com you can test out all the NetEnt games for free. This gives you a great chance to get a feel for the gameplay before you start putting your own money into the game. Many countries around the world have requirements that all the demo versions are the same as their real-money counterparts. Here at NetEnt we always ensure this is the case.

What are progressive jackpots?

Progressive jackpots occur when the jackpot of the game continues to grow with each round that has been played on that game. This will continue until someone wins it and it is paid out. Think of it as a group of people all playing together. For each round that someone plays on the game, the jackpot will grow. Finally, one lucky player will win the prize.

mega fortune jackpot
Example jackpot listed on Mega Fortune.

Is there a way to “beat the system” at online casinos?

No. There is no skill or strategy in playing an online slot game. These games are based on luck only, so the only possible strategy you have is this: If you’re lucky, quit while you’re ahead!

Other than that, there is no way that you can increase your luck.

I’ve been given a bonus to join a new casino – is this free money?

No. Generally there are wagering requirements attached to any casino bonus. This will mean that you will have to play the bonus money a specified number of times before you can make a withdrawal.

However, getting a free bonus is the perfect way to find out about a game at a casino, but it is not free money. You should never consider it in this way. For instance, if you are given a 20 euro bonus that has a 10x wagering requirement attached, this would mean you’d need to bet 200 euro on any eligible game before the winnings gained can be withdrawn.

What are Free Spins?

Free Spins enable you to play a single round on a slot game without using your money. Online casinos often award a number of Free Spins as part of their welcome bonus or for other promotional offers to current players. You can usually win Free Spins within the game itself, which simply enhances the overall gaming experience.

Live casino: is the final outcome based on the wagers made in the game?

No. Live casinos also have to undergo regular certification and checks from third-party auditors to ensure that they’re always operating fairly. NetEnt has real Live Dealer Studios where all of the games and action happen in real-time, exactly like a land-based casino.

roulette live casino table
Example screenshot from NetEnt Live Casino roulette table.

How do we make sure everything is random, fair and secure?

There are many theories throughout the internet about how to “beat the system” when playing online slots. However, slots are always completely random and iGaming is one of the most highly regulated industries around the world. Huge efforts have been made to ensure randomness and make sure all players get a fun, safe and secure gaming experience.

Are Random Number Generators (RNG) truly random or can it change depending on whether or not I am winning?

All of our NetEnt games undergo certification from third-party auditors, all of whom require total randomness.

Do the games need to be certified as fair before they can be released to the public? What external checks are in place?

Before the release of any games, the certification team checks the different aspects of the game (maths, functionality, the text and game rules), all to ensure player fairness. When we say certification, we mean a number of government approved, independent international companies whose job it is to go through all of NetEnt’s games to ensure that player fairness is heeded. This is something that NetEnt takes very seriously.

The various authorities and governing bodies each have a different standard or idea on how player protection should be implemented. Here at NetEnt, we make a single game or product containing just the one maths model so that, after detailed testing, it can be offered to all of the different regulated markets.

Why can’t I play NetEnt games in my country?

Gaming companies need to have a license in order to operate in different countries. If a NetEnt game is not available where you are living, it is because we have not yet been able to obtain a licence to operate there. Acquiring a licence is time-consuming. We do aim to enter as many markets as possible so don’t worry if we aren’t available in your country now, we might be later on!

There are NetEnt games offered in a country that NetEnt doesn’t hold a license for, how is this possible?

Not all markets require a licence. NetEnt is a business-to-business provider of gaming software. Most countries offer a business-to-consumer operator that will run the online casino and that operator will need to have a licence.

However, we do not permit our customers to provide our games in a market where the operator does not hold the correct licence. This can be anything from a local licence to an International licence from the likes of Malta, the Isle of Man or Gibraltar. Any of these international licences do allow operators to provide remote gaming to players located outside the operator’s country.

In instances such as these, we suggest that you ask this question to the website operator and ask what licences they have and how they can offer games within the specific country.

How to tell if an operator is offering a fake NetEnt game?

There are always dishonest people trying to piggy-back successful companies, often trying to recreate a NetEnt game so that they might benefit illegally from our games’ reputations.

Counterfeit versions of our games are often of high quality, very convincing to the user making them believe they are playing the real game. However, there is a catch with a counterfeit game and in this case, it is probable that they will not provide the same winning opportunities or return to player rates as the original version would do. Sometimes the company offering this game might not payout any winnings either.

Sadly, there are some very convincing fake games out there due to the dedicated lengths these operators go to, so there isn’t an easy way to tell if the game is the real deal or not. What we can say is that NetEnt only provides their games to reputable providers that all hold licences in recognised game jurisdictions.

If you are contemplating giving your money to (i) a site you haven’t heard of; (ii) a site that doesn’t have a licence or regulator name displayed; or (iii) that does not have an easily accessible customer support system, it is likely that the site is not to be trusted. It’s also likely that any NetEnt games found here are not the real ones.

If you have any doubts you can simply check the website of the regulator that the casino has listed or contact the regulator directly in order to confirm if they really have awarded that operator their licence. If there is a genuine licence then the games offered will be genuine too. If the answer is no to any of these questions, then we seriously recommend that you do not give your money to such a site.

How can I check that a game is licenced by a regulator?

Any licence is public information and should be clearly available on the casino site. If you are playing in regulated markets like the UK or Sweden, these gambling authorities will also check, and regulate, the content of the website, adding an extra layer of security for players. If you play in a country that does not have such regulations, you’ll need to check for approval from the Malta Gaming Authority (MGA), which regulates any .com casinos. It advocates that you only play in a casino that has been audited by an independent company like eCOGRA, which is one of a number of companies that audits international casinos ensuring they are fair to players.

If I have additional questions about NetEnt games, who should I contact? Why do I get directed to the casino operator where I play?

NetEnt is a game supplier and as such, it is a business-to-business rather than a business-to-customer supplier. This means that any contact we might have is with our customers – the casino operators. They are the ones who are responsible for contact with the players. It also means that they have a specific customer support team who are trained to provide factually correct information to players on all manner of issues. As a B2B operation, we do not have a player-orientated customer support team and therefore we have to suggest that players using our games contact the specific casino for further enquiries about our games. They do have all the necessary information to answer your questions.

Responsible Gaming

At NetEnt we always want players to be playing for the right reason – fun! It’s necessary to understand that while most of the population find gambling a fun pastime, for other players issues can arise. We want to be completely transparent about this and make sure that players understand that when gambling has stopped being fun, it is time to stop playing.

iGaming’s Golden rule

What is the Golden rule of gambling?

The Golden rule is simple – only gamble with money you can afford to lose. Gambling is for entertainment and there is no way to beat the system so, similar to other entertainment, you simply need to budget for the fun, stick to any limits you set, and don’t play with money you can’t afford to lose.

What should be the first thing I do when I join a new online casino?

The very first thing you do when joining an online casino is to utilise the demo versions in order to learn how the games operate. It’s also a great idea to read the FAQs to understand the various terms and details of online gaming at that casino. Before you begin playing with real money, you should make a budget and stick to it. You should always set these limits so that you don’t overspend.

Should I play casino games for income?

NO! This is a bad idea. Follow the Golden rule of gambling and only play with money that you are happy to lose. Despite what many people say, there is no way to beat the system in online gaming- especially with slots, these are all about luck and chance and should not be used to generate income.

What does “losses disguised as wins” mean?

Online slot games will offer different combinations that result in different amounts of money being won. Therefore, it is possible for you to place a bet and win an amount that is less than what you wagered. The game still acknowledges the win, but it is important that you also realise how this is affecting your gambling wallet, no matter how much you are enjoying the game, features and graphics.

I think I might be playing too much, what should I do?

The second you feel like you are over-playing, you should take a break instantly. You can even take a test online here to check if your gambling is a problem. If the answer is yes, there are a number of options; reach out to an organisation that can support you and help control your gambling.

Details of different organisations can be found here. The organisations available will depend on which country you reside in. If you feel that it is impossible to control your gaming, you can get in touch with the casino directly and implement self-exclusion. This is the best way to stop you from playing. There’s also an option to install special software onto your computer that will block any gambling programmes and adverts. In some countries, like the UK and Sweden, there are self-exclusion programmes on a national scale enabling you to self-exclude from all online casinos at the same time, just at the click of a button.