June 17, 2019
September 5, 2019

Welcome to NetEnt online casino, the home of the world’s best slots and popular live casinos. Our cool games are just a click away.

It doesn’t matter whether you are a novice or a seasoned gamer, you need to understand all functionalities of an online casino for your play to be safe, secure and have fun.

This section helps you understand our games and play responsibly. It also gives you insights on how we make the games fair and random and how the gambling is regulated. This dispels any misconceptions and ambiguities you may have about gambling while allowing you to concentrate on having fun.

What would you like to know?
Click on the questions below to navigate to the relevant section.

Getting started on the basics of slots.

If you compare modern online slots to the classic counterparts that graced land-based casinos in the past, you will notice a striking difference. Online slots come with excellent graphics, soundtracks and animated movies that make gaming entertaining. These games have all sorts of symbols, winning combinations and moves during gameplay. Therefore, a player needs to know what all these symbols mean and the games to pick. Read on to find out more about online slots.

What is a payline?

A payline is the procedure that is used to determine wins in slots. If the same symbol appears in a certain pattern, from left to right, you will receive a win as outlined in the betting table.

What is a betway?

This is a symbol combination that allows you to win in any way possible if you land at least 3 symbols in each column from left to right.

What is cluster pays in slots?

In these games, winning symbols are arranged in a cluster, that is, you get a win if you land several symbols clustered in a group. The smallest size of a winning cluster and corresponding winnings are clearly shown on the slots paytable.

A closer look at terms that are commonly used to describe slot games

Each slot game has rules. This is where all special symbols are described. For example, NetEnt games have an “i’’ button that appears on the bottom-left corner of the slot icon. Clicking this button will reveal the game rules.

description of special symbols
Click the “i” button on any game to see descriptions of symbols.

Common Symbols on slot games:

What is a Wild?

If a symbol can substitute any other symbol in a slot game, then it is said to be Wild, for example, a joker in some card games.

wild symbols jumanji
Explaining “Wild” symbols using our Jumanji slot game.

Example:

Let’s say that in a 3×3 slot game there are 5 paylines that have horizontal and diagonal lines.

In this case the player lands a win because of the 3 A’s appearing in a row:

C D D

A A A

B B C

In case the centre symbol is a Wild (W), then it acts as an A, and as a C, and the player will win on the A’s and the C’s

C D D

A W A

B B C

What is a Scatter symbol?

This is the symbol that triggers bonuses, such as Bonus spins, in a slot game. Usually, if you land 3 Scatters irrespective of their position, you earn Bonus spins.

scatter symbol jumanji
The Scatter symbol from our Jumanji slot game.

What is variance?

This is a mathematically computed number that measures the variations in the winnings of a game. For example, a game that has a high frequency of small winnings has a low variance, while one that has few chances of winning but when they do, the winnings are big, is said to have a high variance. For example, Butterfly Staxx™ and Dead or Alive™ are games that have high and low variances respectively.

What does volatility mean? In what ways does it affect a slot game?

Volatility works just like variance. It is low when winnings are small but frequent while high volatility means that the winnings are few but big.

What is the meaning of the phrase return to player (RTP)?

Return to Player is the percentage of bets that is returned to gamers in the form of wins.

Theoretically, the RTP of a game usually refers to the average wins in many wagering rounds divided by the bet amount.

On average, the theoretical RTP of NetEnt slots is about 96%. However, each time you play a slot game, the actual RTP is the total win of that session divided by the total amount wagered during the session. If you play for a short period, the actual RTP can vary greatly from the theoretical value. For instance, if in a session you wager with 100 euro and at the end, you only have 70 euros the actual RTP is 70%. What every player must keep in mind is that the RTP is computed after a long play session of a game and it does not reflect the actual RTP. You need to wager equally long sessions for you to achieve this RTP.

Does it mean that if I play a slot game with an RTP of 97% I will win 97% of my total wager?

No! Do not expect the theoretical RTP to be your actual RTP. You may have to play 100,000,000 spins to have comparable theoretical and actual RTPs. But there is no guarantee. You should always bear in mind that slots are a game of chance.

Can casino operators change RTP?

This is not possible for NetEnt slots. Our slot games are certified based on the RTP mentioned in the game rules.

Do demo versions of slot games have the same RTP as the real ones?

Yes, the RTP value is the same in both game versions. For instance, at games.netent.com, players are allowed to play all NetEnt slot games on demo mode wagering real money. This allows them to learn the game and get a feel of what the game is all about before betting on real money. Most countries require casino owners to maintain a similar RTP on both demo and real modes. At NetEnt we ensure that the two RTPs are the same.

What does the term “progressive jackpot” mean?

This is a jackpot that increases in value with each round that is played until one of the players wins. In short, a small percentage of every bet placed on the jackpot is added to its prize value until the lucky player wins it.

mega fortune jackpot
Jackpot listed on top of the Mega Fortune slot game.

Is it possible to “to beat the system” at an online casino?

Unfortunately no. Slots do not need any strategy or skill at all. They are purely based on luck and so, if you win, just quit playing while you still have a profit.

There is no secret way to increase your luck.

When I get a bonus offer to join a casino – is the money really free?

The answer is no! The bonus comes with a wagering requirement. What this means is that the casino requires you to wager money that is a number of times the bonus value before withdrawing the money and its associated winnings.

Bonuses are great especially when gamers are getting to know certain games, but they are not free and should never be viewed as such. This is the reason why if you receive a 20 Euro bonus that has a 10x wagering requirement, you will need to wager 200 Euros on predetermined games before you can withdraw your winnings associated with the bonus.

What are Bonus spins?

If you have a Bonus Spin, it means that you can play a round of a slot game free of charge, without using your money. You can receive Bonus spins as a welcome bonus or as part of a promotion by the casino. In addition, some games are designed to allow players to Bonus spins as prizes thereby improving the gaming experience.

Are the outcomes of Live Casino games based on the bets taken in?

No. To ensure fair play, our Live Casino is subject to frequent audits and certification by independent bodies to ensure that it is fair. The action happens in our Live Casino studios in real-time to give our customers the thrill of a land-based casino.

roulette live casino table
See example screenshot from our NetEnt Live Casino Roulette table.

How we make sure we attain randomness, fairness and security

It is not uncommon to come across news on how to “beat the system”. The truth of the matter is that gambling is a highly regulated industry and so are online slots. Since these games are random, a lot has been done to protect this very nature of slots. This ensures that gaming platforms are safe, secure and fun to use.

What assurance do I have that Random Number Generators (RNG) are truly random or is it dependent on whether I am winning?

Independent authorities audit and certify all NetEnt games. To pass these certifications, they must be truly random.

Is it a must for games to be approved for fairness before they hit the market – what external assurances are there?

The certification team is tasked with checking the random mathematical functions, coding errors, graphics and gaming rules of a game to make sure that it is fair to the player. A multi-agency task force that has the approval of government carries out the certification of NetEnt’s slots to make sure that they are fair to the player. NetEnt takes this exercise extremely seriously.

Although different jurisdictions have set out different gambling, to protect their citizens, we undertake rigorous tests to ensure that we release a single product version that meets requirements for all the different markets we operate in. This also helps our customers to enjoy the same quality of products in all the markets that we operate in.

I am unable to play NetEnt slots in my country. Why is this so?

Before a gaming company can operate in a country, it requires a license. If you cannot access our games, it means that we have not yet gained the necessary licenses to operate in your country. Although it is not easy to get a license, we aim to operate in many markets that are regulated. Therefore, if you cannot see us, keep checking. Our site could be there sooner than you think.

I can access NetEnt slots in a country where the company does not have a license. Is this possible?

It is not a requirement that NetEnt obtains licenses in all markets as an entity. This is because we are a gaming software provider. We operate in a business-to-business relationship with casino operators who offer our products to the end customer. In most countries, the casino owners who offer business-to-customer services are required to get various licenses.

Moreover, we do not allow our customers to offer NetEnt slots in places where they do not have the right licenses. They can have local licenses that are limited to operate within the country. On the other hand, they could apply for international licenses that enable to provide online gaming platforms to customers outside their jurisdictions. Some of the countries that issue such licenses include Gibraltar, Malta and the Isle of Man.

In this case, NetEnt recommends that you direct this question to the operator of the gaming site and find out details about their licenses and the right they have to offer the slots to the concerned country.

How can I determine if a casino has a counterfeit NetEnt game?

Just like with any other successful businesses, you will find many unscrupulous operators trying to copy NetEnt games and riding on our good reputation to attract unsuspecting gamblers.

It is important for gamers to beware of such counterfeits. Unfortunately, some counterfeit games are actually very convincing thus leading the user to think that they are playing original NetEnt games. One key thing you can use to discover fake NetEnt games is the probability of winning and/or the possible return they offer. It is difficult for counterfeit NetEnt games to match the real version. Also, most unscrupulous providers don’t pay players the winnings.

However, players should note that scammers are also working hard to make their fake products as real as possible. This makes it difficult for one to discover a counterfeit at face value. But, we strive to offer NetEnt games to licensed and reputable companies who are recognised in the gaming industry.

In this case, there are some providers you might want to avoid: i.) A company or site that you are not familiar with; ii.) A company or site that doesn’t show their license on the website; or iii.) A provider that doesn’t give any working contact details to their customer support. Such operators have a higher likelihood to be dishonest and their versions of NetEnt games cannot be trusted.

You can always check whether the casino has given the website of their regulator. Contact the regulator to clear any doubts before you can entrust your money with the operator in question. Basically, operators with genuine licenses and a good reputation in the gaming industry are likely to have genuine NetEnt games.

How can I verify that a game is fully licensed by a relevant regulator?

Any genuine casino displays license information on their website for the interested to view. If this casino operates in a regulated market like the UK and Sweden, you can rest assured that the concerned authorities regulate the content on the website to ensure an extra level of safety to the gamblers. Even if you play in the unregulated market, check if the casino has any stamp from Malta Gaming Authority (MGA), the boy that oversees online gambling services. Also, any reliable casino recommends that players bet in gambling facilities that are audited publicly by an outside third-party such as eCOGRA. eCOGRA is an internationally recognised regulator of casinos tasked with protecting players and ensuring fair play in this industry.

In case I need more clarification about NetEnt games, who do I contact? Why is NetEnt directing my calls to the casino operator?

Since NetEnt is a game supplier, we are essentially a business-to-business enterprise. We do not deal directly with the players since our customers are casinos. So, these operators have direct contact with players and bear the responsibility of ensuring their customer support is equipped with the necessary information they need to offer players guidance on a variety of issues. Thus, we recommend that if you are using our products, always get in touch with the customer support of the casino you are playing at for any question about NetEnt games.

About responsible gaming

At NetEnt, our desire is that people play for fun. Though a great number of players are hitting the casinos to play for fun, there are still some people who are experiencing abnormal gaming behaviour. At NetEnt, we are transparent about this and our desire is that every player should realise that when playing is no longer for fun, it’s a good idea to walk away or seek help.

The golden rules of gaming

What can be termed as the golden rule of gambling?

The basic rule of gambling is: only bet with money that you are willing to lose. Gambling is more about entertainment and there is generally no clear-cut formula for being in control of your online slots. To enjoy an easier time for fun, make sure you decide how much you want to spend, stick to your limits and always put in the money you are prepared to lose.

What is the first thing to do when I register at an online casino?

Start with practice games that are free. This allows you to learn the games without risking any investment. It’s also crucial to read any Frequently Asked Questions to familiarise yourself with common terms and techniques of online gambling. Many websites provide this information for their customers. Again, don’t put real money without proper budgeting or considering the possibility of losing it.

Can playing casino games be a source of income?

No. Consider the basic rule of gambling: only bet with money you will be comfortable to lose. Always have in mind that this is a game of chance and is never a reliable income-generating activity.

What does the statement “losses disguised as wins” mean?

Basically, online slot games have various combinations that can yield different money rewards. These combinations can at times win you an amount that is lower than the bet you placed. The online slot machine will acknowledge this is a win but in the real sense, there may not be a meaningful difference in your wallet. This makes it necessary for you to consider if this is a worthy win, despite the compliments that come with the win.

What if I suspect that I am playing more than I should, what am I supposed to do?

When you begin suspecting that you are spending too much time playing, consider taking a break. You may do an online test to discover if your gambling habits are becoming a problem. If confirmed, take measures such as reaching out to organisations that help gambling addicts to gain control of their online betting habits.

Find some relevant organisations and choose the one that works within your location. In case you still can’t control betting on your own, talk to your casino immediately and they can facilitate self-exclusion. If you are playing in countries such as the UK and Sweden, you will discover self-exclusion programs that allow gamers with addictive tendencies or similar signs to exclude themselves from casinos. You can just do this from the comfort of your home and in private by just a click of a button. Another idea is to use some software on your computer that can bar all gambling ads and services.